ONE BEHAVIORAL

Getting Started 0

Referrals (Receiving) 0

Crisis Management 0

List of Hospitals 0

Policy for Refund 0

Appointments 6

• Do you take my insurance??
• What insurance do you accept?
• Where are your offices located?
• What happens at my first appointment?
• How do I find a provider who is right for me?

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Telehealth 6

• I am interested in telehealth; how do I determine if it is an option for me?
• What if my provider doesn’t offer telehealth?
• Will my insurance cover telehealth visits?
• Will I still be required to come into the doctor’s office?
• Are telehealth video appointments HIPAA Complaint?

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TMS 10

• What is TMS Therapy?
• How does TMS Therapy work?
• Does my insurance cover Transcranial Magnetic Stimulation Treatment?
• Is TMS Therapy like electroconvulsive therapy (ECT)?
• What is a typical course of treatment with TMS Therapy?

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Spravato 4

• What is Spravato (Esketamine)?
• How does Spravato work?
• How to use Spravato?
• Does my insurance cover Spravato?

Privacy policy 0

Opt-out policy 0

Prescription Refill and Policy 0

Medication Prior Authorizations 0

Appointment Protocol 0

Urgent/ Walk in visits 0

Phone Etiquette 0

Referrals (Receiving) 0

Crisis Management 0

List of Hospitals 0

Inpatient Psychiatric Hospitals 0

Partial Hospitalization Programs 0

Pharmacy Protocol 0

Telephone Encounters 0

Hospital calls for a consult 0

Provider Information 0

DIAGNOSIS CRITERIA (VERIFY DIAGNOSIS WITH MANAGER IF UNLISTED) 0